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Privacy Policy

Effective Date: 07/05/2025

At Resilience 4 Schools, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Resilience 4 Schools is a UK-based provider of training and resources that promote emotional wellbeing and resilience in schools using evidence-based techniques including HeartMath. We operate this website and manage communications, bookings, and course materials through this platform.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Name

  • Email address

  • School or organisation name

  • Job title or role

  • Phone number (where provided)

  • Billing or payment details (only where necessary for course bookings or purchases)

  • Any personal information submitted via contact forms, surveys, or feedback

We do not collect or store any sensitive personal data (e.g. medical or ethnic data) unless explicitly required and consented to for specific purposes.

3. How We Use Your Information

We may use your personal information to:

  • Communicate with you regarding bookings, resources, and course updates

  • Send you relevant email newsletters or updates (if you have opted in)

  • Manage event or workshop registrations

  • Deliver digital downloads and training content

  • Improve our services through feedback and analytics

  • Comply with legal or regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases to process your personal data:

  • Consent – when you opt in to receive emails or resources

  • Contractual obligation – when you purchase services or training

  • Legitimate interest – for administrative purposes, customer service, or service improvement

  • Legal obligation – where required to comply with the law (e.g., HMRC record-keeping)

5. How We Store and Protect Your Data

We store your data securely using password-protected systems and GDPR-compliant tools. We do not share your data with third parties for marketing purposes. Some third-party services (such as email marketing platforms) may process your data on our behalf, but only under strict data processing agreements.

Your data will not be stored for longer than necessary. We review and securely delete or anonymise data no longer required.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing or request restriction

  • Request data portability (in certain circumstances)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached

To exercise any of your rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. These cookies help us understand how visitors use our site and allow us to make improvements. You can control cookie preferences through your browser settings.

8. Email Marketing and Unsubscribing

If you have opted in to receive our emails, you may unsubscribe at any time using the link provided in each email or by contacting us directly. We will honour all unsubscribe requests promptly and ensure your data is removed from our mailing list.

9. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of those sites.

10. Contact Us

For any questions or data-related requests, please contact us through the form given on our 'Contact Us' page. 

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